Privacy & GDPR Policy

Last Updated: May 12, 2026. Your privacy and data security are our top priorities at BalkanRaffle.

1. Data We Collect

We collect personal information that you provide directly to us when you register on our platform, enter a competition, or communicate with us.

Identity Data: Name, date of birth, and profile photo.
Contact Data: Email address, phone number, and delivery address.
Transaction Data: Details about tickets purchased and payment history (handled securely via Stripe).
Technical Data: IP address, browser type, and device information.

2. How We Use Your Data

Your data is used to provide a seamless competition experience:

To process your ticket entries and manage your account.
To notify you if you have won a competition.
To improve our platform and user experience through analytics.
To comply with legal obligations and prevent fraudulent activity.

3. Data Sharing & Third Parties

We do not sell your personal data. We only share information with trusted service providers necessary for our operations:

Stripe: For secure payment processing.
Clerk: For secure user authentication and management.
Resend: For transactional email delivery (ticket confirmations).
Supabase: For secure database storage.

4. Your Rights

Under GDPR, you have the following rights regarding your personal data:

The right to access and receive a copy of your data.
The right to rectify inaccurate or incomplete information.
The right to be forgotten (data erasure).
The right to restrict or object to certain processing activities.

To exercise any of these rights, please contact our support team at support@balkanraffle.com.

Data Security

We implement industry-standard security measures including SSL encryption and secure cloud infrastructure to protect your data from unauthorized access, alteration, or disclosure.